Shipping Policy

Shipping policy

Thank you for shopping with Iliana Fashion. We are committed to delivering your orders safely and efficiently.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on Sundays or public holidays.

In case of high order volumes, processing times may be slightly delayed. If there is a significant delay, we will notify you.

Shipping Time

Once your order has been shipped, estimated delivery times are:

• Within India: 7–15 business days
• Remote Areas: Delivery times may vary

Please note that delivery times are estimates and not guaranteed.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before completing your purchase.

We may offer free shipping promotions from time to time.

Delivery Delays

Iliana Fashion is not responsible for delays caused by:

• Courier partners
• Natural events or unforeseen circumstances
• Incorrect shipping details provided by customers

Incorrect Address / Failed Delivery

Customers are responsible for providing accurate shipping information.

If a package is returned due to an incorrect address or failed delivery attempt, additional shipping charges may apply.

Damaged or Lost Shipments

If your order arrives damaged, please contact us immediately at:

support@ilianafashion.com

We will review the issue and assist you accordingly.

Contact Information

For shipping-related inquiries, please contact:

Iliana Fashion
support@ilianafashion.com
+91 9420493289

Return & Refund Policy

RETURNS & REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with original tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at support@ilianafashion.com.

Returns must be sent to the following address:

Iliana Fashion
Royal Residency, Nalawade Colony, 3rd Floor
Near Rathod Jewellers Factory
Pratibhanagar, Kolhapur
Maharashtra – 416008
India

If your return request is approved, we will provide instructions on how to proceed with the return. Items sent back without prior approval will not be accepted.

For any return-related inquiries, you may contact us at support@ilianafashion.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive an incorrect product. We will review the issue and take appropriate steps to resolve it.

Non-Returnable Items

Certain items are not eligible for return, including:

• Items purchased on sale or during promotional offers
• Gift cards
• Customized or personalized products
• Products showing signs of wear or use
• Items returned without original packaging or tags

If you have questions regarding return eligibility, please contact our support team.

Exchanges

We do not offer direct exchanges.

If you wish to replace an item, you may return the eligible product and place a new order separately.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be processed to your original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund approval and you have not received the refund, please contact us at support@ilianafashion.com