Refund policy
RETURNS & REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with original tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, please contact us at support@ilianafashion.com.
Returns must be sent to the following address:
Iliana Fashion
Royal Residency, Nalawade Colony, 3rd Floor
Near Rathod Jewellers Factory
Pratibhanagar, Kolhapur
Maharashtra – 416008
India
If your return request is approved, we will provide instructions on how to proceed with the return. Items sent back without prior approval will not be accepted.
For any return-related inquiries, you may contact us at support@ilianafashion.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive an incorrect product. We will review the issue and take appropriate steps to resolve it.
Non-Returnable Items
Certain items are not eligible for return, including:
• Items purchased on sale or during promotional offers
• Gift cards
• Customized or personalized products
• Products showing signs of wear or use
• Items returned without original packaging or tags
If you have questions regarding return eligibility, please contact our support team.
Exchanges
We do not offer direct exchanges.
If you wish to replace an item, you may return the eligible product and place a new order separately.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved, refunds will be processed to your original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund approval and you have not received the refund, please contact us at support@ilianafashion.com